A lot has changed since OnHub routers were introduced in 2016—most notably, the shift to mesh networking systems. They provide coverage for your whole home with multiple Wi-Fi points instead of just a single router. Since then, Google has launched 3 generations of mesh Wi-Fi products. In January 2023, support for OnHub routers ended.
To continue using the Google Home app to manage your Wi-Fi network, you need to upgrade to a new Wi-Fi setup.
Timeline for OnHub router support
Before January 11, 2023
Your OnHub router continued to work as expected, but no longer received any new software features or security updates. We had recommended you upgrade to a new Wi-Fi setup.
After January 11, 2023
Your OnHub router still provides a Wi-Fi signal, but you can’t manage it with the Google Home app.
- You can’t update things like Wi-Fi network settings, add additional Wifi devices, or run speed tests.
- Google Assistant features like "Hey Google, pause my Wi-Fi" stopped working.
- OnHub performance can't be guaranteed.
- If OnHub is a mesh node for your Google Wifi or Nest Wifi network: To continue managing your network with the Google Home app, you need to remove the OnHub from the network by factory resetting it in the Google Home app.
Factory reset instructions with the Google Home app
Note: When you remove your existing Wi-Fi network, your previous settings and configurations will be erased.
- Write down your network name and password and any other custom settings or details you added in the Google Home app. Here are some examples of settings you can keep:
- Factory reset your old network.
- If OnHub is the primary router: Open the Google Home app
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Network settings
- If OnHub is the mesh node: Open the Google Home app
- If OnHub is the primary router: Open the Google Home app
- Set up your new Wi-Fi system, then manually add your custom settings or details again to your new network.
Factory reset your router or point with the factory reset button on your device
- Unplug your OnHub from the power source.
- Find the factory reset button.
- OnHub from TP-Link: Twist the outer shell counterclockwise, then lift. The factory reset button is located above the power port.
- OnHub from ASUS: The factory reset button is located above the USB port on the back of the device.
- Use the end of a paper clip to press, then hold the factory reset button. While holding down the button, plug the power cable back in. Continue to press the factory reset button for about 10 seconds.
- Note: If you hold the button for longer than 15 seconds, the device will start flashing red and won't factory reset. In this case, unplug and try again.
- The reset process will start, which can take up to 10 minutes. During this process, don't remove the OnHub from the power source.
- When complete, your OnHub will pulse blue.
- After the device has been reset, the device will still appear in the Google Home app or Google Wifi app. To remove the device and your previous network, follow the instructions for app factory reset.
Keeping your old network's devices connected
If either the network name or password is changed, your devices won't connect to your new network and each device will need to be reconfigured to match your new network.
To keep your existing wireless devices seamlessly connected to your network, reuse the same network name and password as your old network:
If some devices don't reconnect, check out how to troubleshoot devices that can't connect after setup.
Prepare for the end of OnHub support
- Learn how to recycle your OnHub router.
- Upgrade to a newer Wi-Fi setup.
Benefits of upgrading your Wi-Fi system
Upgrading your Wi-Fi setup to Google Wifi, Nest Wifi, or Nest Wifi Pro includes the following benefits.
Improved mesh network with the latest software features, for example:
- Automatic prioritization for video conferencing applications. Learn more about preferred activities.
- Optimization of internet performance when ISP speeds slow down to make the most of limited bandwidth
- Automatically attempt network recovery in certain scenarios when WAN connection isn't responsive
- Find network insights that proactively help you identify and fix connection issues with your internet, Wi-Fi network, and individual devices. Learn more about network insights for Wi-Fi devices.
Helpful app improvements:
- Get notifications when new or inactive devices join the network
- Get real-time connection speed information to help identify where the issues are, and receive troubleshooting tips to improve your device's performance
- Run speed tests and receive insights to help you understand how you can improve your internet connection speed on a specific device
- Check your peak internet usage on a graph to help you understand if your current internet plan is the best fit for your home