If you have trouble downloading multiple apps, this article includes advanced troubleshooting steps that can help resolve this issue. Before you try these steps, we recommend that you try to fix problems downloading apps with basic troubleshooting steps.
If you still can’t download apps after you try the steps above, try the steps below. After each step, try to download an app again to check if it fixed the problem.
Troubleshoot problems downloading apps
Clear the cache & data of the Google Play StoreImportant:
- Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store.
- When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection. It will ask you to reagree to the Terms of Service the next time you open the Google Play Store.
- Find the Google Play Store app on your device's home or app screen.
- Touch and hold the Google Play Store app.
- Tap App Info
.
- Tap Storage & cache
Clear Cache.
- Tap Clear storage
When you remove your account, some information is removed from your device. Make sure you back up any important information before you complete this step.
- Open your device’s Settings app.
- Tap Apps.
- If you can't find "Google Play Services," tap See all apps.
- Tap Google Play Services.
- Tap Storage & cache
- Tap Clear storage
To uninstall Google Play Store app updates:
- On your device's home or app screen, find the Google Play Store app.
- Touch and hold the Google Play Store app
.
- Tap App info.
- At the top right, tap More
- Review the info and tap OK.
To reinstall Google Play Store app updates:
- Open the Google Play Store app
- At the top right, tap the Profile picture.
- Tap Settings
- Under “Play Store version,” tap Update Play Store.
Get more help
If you tried all the steps above and still have trouble, we recommend you contact the app developer or reset your device to factory settings.