Start a Preferred Care claim for your device

Important:

US Plans purchased on or after February 24, 2025, will be administered by Asurion.

US Plans purchased prior to February 24, 2025, will be administered by Assurant.

Before you file a claim for mechanical or electrical breakdown:

Restart your device: A simple restart might fix the problem.
Check your warranty: You might still be covered by Google's warranty. Check Warranty Status,
- If your device is still covered: After checking your warranty, you can start the warranty repair process by selecting your device.
- If your device is out of warranty: File a claim following the instructions below.

How to file a claim

Act quickly: File your claim as soon as possible, as there are time limits.

To file a claim visit the Preferred Care management page.
Claim limits: No claim limits for post-warranty mechanical or electrical breakdowns and two claims per rolling 12-month period for accidental damage from handling.
Coverage limits and exclusions: Remember, Preferred Care has limits on accidental damage from handling claims. It also doesn't cover things like abuse, misuse, unauthorized repairs, intentional damage, manufacturer recalls, damage by 3rd party (car, dog, etc), issues covered by the manufacturer's warranty, and certain natural disasters.

Repair eligibility: Walk-in repair is only available for Pixel phone cracked screens. Walk-in repair locations are not available in all states. Check locations here.
Inner screen damage on foldable devices: Unfortunately, Preferred Care doesn't cover repairs for the inner screen of foldable phones like the Pixel Fold. If your inner screen is damaged, you'll need to file a claim for a device replacement and a replacement service fee will apply.
Parts: Replacement parts used for repairs will come from our authorized servicer's inventory. Replacement parts may include reconditioned, rebuilt, or new parts of similar kind and quality to the original item parts.

Replacement location: If approved for a replacement, it must be shipped to the same country or region where you bought the coverage.
Replacement type: You might receive a new, refurbished, or re-certified device of similar quality.
Non-return fees: You can avoid a non-return fee by returning your damaged or malfunctioning device.

Tips:

For full program details please read Preferred Care Terms and Conditions:

Service contract providers:

Plans purchased on or after February 24, 2025:
- Preferred Care service contract is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.
Plans purchased prior to February 24, 2025:
- California: Sureway, Inc.
- Florida: United Service Protection, Inc.
- Oklahoma: Assurant Service Protection, Inc.
- All other US states: Federal Warranty Service Corporation